FAQ
Shipping cost
Due to every item being custom and coming from different fulfillment distributors. shipping rates vary
How long is Shipping and processing?
Processing -most orders are processed with 2-7 business days.
During holidays, extreme weather, or other unforeseen events. processing times may take long
Shipping-Times varies depending on customer shipping selection, item, fulfilment partner, and destination.
For further questions and for tracking inq. reach us at shipping@motivatedvision.com
PLEASE SEE SHIPPING POLICY PAGE
Do you accept returns or exchanges?
Due to the nature of our products that are made to order and originally written. No Returns or Exchanges will be accepted. please pay attention to final ordering size and colors before placing order.
Exception: Only returns will be excepted if it is the fault of ours. If customer is sent wrong item, wrong color, size or damaged due to fault of ours.
In these cases, email us at return@motivatedvision.com
PLEASE READ FULL REFUND POLICY PAGE
Return & Refund Policy
Effective Date: October 2025
Last Updated: February 2026
1. Overview
At Motivated Vision, each item is custom made to order supplied by multiple print on demand print providers. Because our products are created individually and often personalized, we only accept returns if the item is defective or incorrect due to an error by us or our fulfillment print provider partners.
Please review your order carefully before submitting — including sizes, colors, and product details — as we cannot make changes once production has begun.
2. Eligible Returns
A return or refund will only be considered if:
The item received is defective, damaged, or misprinted.
You received the wrong product, size, or design.
To qualify, customers must:
Contact us at return@motivatedvision.com within 14 days of receiving your order.
Provide clear photos or videos showing the issue.
Include your order number and a brief description of the problem.
Once reviewed, we will confirm whether the return is approved and provide instructions for returning the item. After approval via email, you will have 30 days from the date of approval to return the item. That means from the time of receipt you have 14 days to notify us. Then 30 days upon approval to return the defective product to ship to our return address when provided. which is a total of 44-days
3. Return Shipping
Customers are responsible for return shipping for all approved returns.
We will provide the return address once your return is approved.
This ensures that returns are tracked and handled properly, while keeping the process fair and controlled.
4. Refunds
Once your return is received and verified, you’ll receive an email notification stating whether your refund is approved.
If approved, a refund will be issued to your original payment method within 5–7 business days.
Please note: it may take additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your refund approval, please contact us at return@motivatedvision.com.
5. Non-Returnable Items
We cannot accept returns or refunds for:
Items ordered in the wrong size, color, or design by the customer.
Any item returned without prior approval.
Items showing signs of wear, use, or damage not caused by production or shipping.
We do not refund gift cards.
we do not accept returns for buyer's remorse.
we do not accept exchanges.
6. Order Issues and Quality Concerns
We stand behind the quality of our products and our print providers whom fulfills orders. If an issue occurs due to a printing or fulfillment error, we’ll work with you to make it right — either through a replacement or refund, depending on the situation.
7. Contact Us
For any questions about this Return & Refund Policy, contact us at:
📧 return@motivatedvision.com
Motivated Vision
United States
Will I receive a tracking number?
Yes tracking numbers will be given as received. Will be email to the email customers provide.
For any tracking concerns or questions email us at shipping@motivatedvision.com
What payment methods do you accept?
We currently accept all major credit card/debit cards. also, PayPal, Shopify payments, apple pay, google wallet. we will be offering other payment platforms like Klarna and after pay in future
What are your sizes
See size charts page
T-SHIRT
CREWNECK SWEATSHIRT
HOODIE
How are products made
Every product is custom written and designed by the founder vanessa that includes words, colors, design, fonts, and all arrangements. Then orders are sent to our print on demand print providers for custom printing and fulfillment.
Who is the Founder
Vanessa Thames born in Erie Pa now a native of savannah GA